Privacy Policy

Effective: January 03, 2020

Emergency Response 911 LLC offers medical alert equipment, in home health monitoring equipment and emergency monitoring services.

Emergency Response 911 LLC is committed to the privacy and security of its website visitors. Please read below how we collect, protect, share, and use your information as part of our platform and services.

In this privacy policy, “Emergency Response 911 LLC”, “we”, “us”, and “our” refer to Emergency Response 911 LLC, LLC, a US-based limited liability company. “Website” includes and any other domains operated by Emergency Response 911 LLC.

This privacy policy applies to personal information collected on our website or gathered through the methods discussed here. It does not apply to any website administered or practices used by any third party.

1. Information We Collect

We collect data related to your use of our website and services. We may use cookies and similar technologies, such as HTML5, LSOs, flash cookies, web beacons, clear GIFs, social media features and widgets, and third-party advertising on our website to gather information such as the date and time of visits, geographic location, the pages viewed, IP address, links to/from any page, browser type and version, operating system, referral source, and time spent on our website. We may also, to the extent you view or interact with their content, allow third parties to collect personally identifiable information about you and your use of the Website and the content displayed on our Website.

Our website includes options for visitors to submit information to Emergency Response 911 LLC, such as when downloading certain content, communicating with us, or soliciting offers or communications from us or the Providers that offer you goods or services, including, without limitation, information or offers relating to, health insurance, home services, or debt-, tax- or credit-related services, and discounts and coupons. Such forms may provide the option of submitting your personal information, including your name, address, email address, or phone number, including your mobile phone number, and other personal information relevant to our products and services. In addition, personal information that we store about you may be linked to the information stored in and obtained from cookies. You understand that, for insurance-related offers and promotions, insurance companies or their partners or agents may confirm or ascertain your information through the use of a consumer report, which may include your credit score and driving record.

With your consent, we may also collect additional Personal Information in other ways including emails, surveys, and other forms of communication.

We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his or her PII without the parent or guardian’s consent. If we become aware that we have unknowingly collected PII from a child under the age of 13, we will make reasonable efforts to delete such information from our records.

2. How We Use Your Information

Emergency Response 911 LLC uses the cookie data and other website-related data described above to measure site traffic and usage activity to help us improve and enhance the functionality of our website, to detect possible fraudulent activity, and to better understand the sources of traffic and transactions on our website. Cookies also allow our servers to remember your account information for future visits and to provide personalized and streamlined information across related pages on our website.

By submitting your personal information to us, you agree to receive communications from us and the Providers we work with at the phone number(s) and address(es) provided with offers, advertisements, or requests for additional information for that purpose, including via live, prerecorded or autodialed calls, text messages, or email. You understand that consent to receive those communications is not a condition of purchase, and that you may revoke your consent at any time.
In addition, we may use your personal information for our legitimate business interests in connection with your use of our services, including:

  • To respond to your inquiries and fulfill requests, complete transactions, send administrative information, provide customer service, and to personalize your experience with our services;
  • To better understand our customers in general and to improve the content and functionality of our website and to maintain and improve our products and services;
  • To contact you in the future regarding services, promotions, opportunities, and other information about Emergency Response 911 LLC or the products or services of our Providers that we or they believe will be of interest to you;
  • To investigate and prosecute potential breaches of Emergency Response 911 LLC’s security or license agreements;
  • For other purposes that we believe to be necessary or appropriate, including: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates or customers; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it. However, we will normally collect personal data from you (1) where the processing is in our legitimate interests and not overridden by your rights; (2) where we need the personal data to perform a contract with you, or (3) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal data from you.

3. How We Share Your Information

When you begin to provide personally identifiable information to us, you do so so that we can share this information with Providers to provide you with the offers or other information you requested, and this information then becomes subject to each Provider’s own privacy policy (if any). If you do not want us to share your personal information with these companies, please do not fill out any forms on the site. Providers and others to whom we may forward your personally identifiable information may contact you with solicitations by email, telephone, text message, mail, or other forms of communication as permitted by law and you agree to receive such communications when you submit your information, regardless of the presence of your phone number(s) on any local or national no-call or similar no solicitation list. Except as disclosed in this Privacy Policy, we do not share personally identifiable information collected from you on this website with third parties for their direct marketing purposes. Please understand that because we are in the business of helping consumers and Providers identify one another, if you are a consumer and you do not permit us to share your personally identifiable information with a Provider, we will be unable to assist you and some of our services and offerings will be unavailable to you. We expect our Providers to whom we forward your information to follow applicable laws and abide by the restrictions we impose on their use of your personally identifiable information.

We may also seek to make available additional offerings and services including those that may not be directly related to your prior inquiries and interactions with us. In doing so, we will strive to give our users choices about whether or not you would like to continue to receive future promotional or marketing communications from us either directly or on behalf of others whose offerings we think may be of interest to you. In identifying which offerings we think may be of interest to you, we may use and analyze information you have provided to us. If you choose not to receive such marketing communications, you may still receive certain relationship or transactional communications from us as described herein.

We may provide personally identifiable information to or permit access to personally identifiable information by our subsidiaries, affiliated companies, vendors and service providers for the purpose of verifying data or where such access is incidental to their assisting us, such as phone number verification services and email service providers. We expect that these parties will only process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

When you submit information to us, you agree to receive email, fax, mail, phone calls and text messages, including via automated technology, and other forms of communications from us and those to whom you have authorized us to forward your personally identifiable information. If you would like to opt-out of receiving promotional or marketing material from us in the future, please emails us at or by following the unsubscribe link located at the bottom of each promotional or marketing email communication. Your decision to opt-out shall not preclude us from communicating with you regarding your existing or past relationship with us and shall not preclude us, including our employees, contractors and other representatives, from accessing and using the information you have provided in a manner that is not personally identifying (such as in aggregate or anonymous form). If you do not wish to receive further communications from any person or entity (such as a Provider) to whom we have forwarded your information with your permission, you must contact them directly.

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar events, any information in our possession may be transferred to our successor or assign.

4. How We Protect Your Information

Emergency Response 911 LLC employs appropriate organizational, technical, and administrative measures to protect Personal Data within our organization, including security controls to prevent unauthorized access to our systems.

While we take reasonable steps to maintain the security of your personal information, you should understand there is always a level of risk assumed by sharing personal data online. If you have reason to believe that your interaction with our website is no longer secure, please immediately inform us in accordance with the “How to Reach Us for Privacy Concerns” section below.

5. How You Can Manage and Delete Your Information

Upon request, we will provide you with information about whether we hold any of your personal information. To request this information, please contact us at

We make a good faith effort to enable you to update personally identifiable information you have provided to us and to enable you to request deletion of any of your information. If you wish to delete or update any of your personal information, please email us at We will respond to your request within a reasonable timeframe.

Please understand that while we are able to delete or update the information that we have received from you, this does not necessarily mean that information about you that we have already shared with other Providers may, at the same time, be updated or deleted by such other Providers. So, it may be necessary for you to contact other third parties who may have received your information and separately request updates to or deletions of your information. We may decline to process user requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, would be extremely impractical, or where information is required to be retained by us, either by law or for legitimate business purposes.

6. What Options You Have

We do not require you to provide personal information when browsing the site, although some pages and content may include options for submitting your personal data in order for you to fully access and use such website features or functionalities.

You can opt out of receiving marketing messages from Emergency Response 911 LLC by unsubscribing through the unsubscribe or opt-out link in an email, or by texting “STOP” in reply to any text message we have sent to any cellular telephone number you have provided to us. We will comply with your request as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages.

7. How We Amend This Privacy Policy and Notify You of the Changes

This privacy policy was last updated on the date indicated above. Emergency Response 911 LLC may make updates and changes to this policy by posting an updated policy on our website, which will reflect the effective date of that revised policy. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8. How to Reach Us for Privacy Concerns

If you have any questions about our privacy policy, the practices, or use of our website, or would like to make any request as provided under this policy, please email us at, or write us at the following address:

Emergency Response 911 LLC,
Attn: Privacy Manager
4410 N. State Road 7 / Suite 100
Lauderdale Lakes, FL 33319